Who we are
House of Base is the interior design and seasonal wreath brand operated by Base Collective Limited. For questions about your personal information, contact Interiors@basecollective.co.uk or write to Suite 5, The Barns, Lane End Farm, Ashton Hayes, CH3 8BH.
Information you give us
We receive your name, email address, enquiry and marketing preference when you contact us. Orders also include your chosen wreaths, sizes, quantities, contact details and either a collection point and date or delivery address and any safe-place permission and instructions. Payment information is handled by Stripe; House of Base does not receive your full card number.
Why we use it
We use enquiry information to respond and discuss a potential project, relying on steps towards a contract or our legitimate interest in answering general questions. Order information enables us to take payment and fulfil your contract. Accounting records are kept to meet legal obligations. Security information supports our legitimate interest in preventing fraud and keeping the website safe.
Email marketing is your choice
We only send promotional emails if you actively tick the optional marketing box. Ordering or making an enquiry does not subscribe you. You can withdraw consent at any time by emailing Base Collective Limited or using an unsubscribe link in a marketing email. We keep a minimal record of your preference so we can respect it.
Services that help us
FormSubmit processes contact forms and emails them to Base Collective Limited. Stripe processes payments and holds order and consent records. Postcodes.io checks the delivery postcode against our Cheshire service area. Our hosting provider, Railway, serves and secures the website. We share the minimum information needed with people arranging your collection or delivery. We do not sell personal information.
These providers may process information outside the UK. Their own privacy notices explain their locations and transfer arrangements: FormSubmit, Stripe and Railway. Contact Base Collective Limited for information about safeguards relevant to your data.
Optional website analytics
With your separate cookie consent, Google Analytics measures how visitors use the website and move through the shop. Events include product and size, quantities, fulfilment selections and confirmed order value. We exclude contact-form contents, personal contact details, addresses and payment secrets. You can withdraw analytics consent through the cookie-preference controls. See the cookie policy and Google’s privacy policy.
How long information is kept
We keep information only while needed for an enquiry, your project or order, related complaints, accounting requirements or legal claims. Unsuccessful enquiries are reviewed and removed when no longer needed. Marketing information is retained while consent remains active; a minimal suppression record may remain after withdrawal. Ask Base Collective Limited about the records relating to you.
Your rights and complaints
Depending on the circumstances, you may request access, correction, deletion, restriction or a portable copy of your information, and object to certain uses. You can always object to direct marketing. Contact Base Collective Limited to exercise a right. You can also complain to the Information Commissioner’s Office.
See our cookie policy for information about browser storage and payment services.