About House of Base
These terms cover wreath purchases from House of Base, operated by Base Collective Limited. Contact Interiors@basecollective.co.uk, +44 (0)1244 740 525, or Suite 5, The Barns, Lane End Farm, Ashton Hayes, CH3 8BH. Interior design work is subject to a separate written scope and quotation.
Products and prices
Choose the Country House, Heritage or Winter Garden wreath in Signature (approximately 65–80cm) or Grand (approximately 90–110cm). Natural materials and handcrafted arrangements vary; images illustrate the design and dimensions are approximate. We will seek your agreement to material changes rather than substitute a substantially different product.
Prices are in pounds sterling. The selected product price and fulfilment charge are shown before payment. There are no additional taxes or compulsory charges added at checkout. Availability is subject to confirmation. If we cannot supply your order, we will contact you and refund any payment taken for unavailable items.
Ordering and payment
Please check your design, size, quantity and fulfilment details before paying through Stripe. Your payment confirmation records the purchase. Keep it as your order reference. We will contact you if an error or fulfilment issue needs resolving; an unavailable order will be refunded. Marketing consent is optional and separate from accepting these terms.
Free collection
Choose Ashton Hayes, Cheshire, or Mojo’s Rhosneigr, Anglesey, and select 28 or 29 November or 5 or 6 December 2026. The Ashton Hayes address and collection times are to be confirmed before orders open. Please contact Base Collective Limited if you need to change an arrangement or cannot collect; we will discuss available alternatives.
Local delivery
Delivery is £5 per order within Cheshire, including Cheshire East, Cheshire West and Chester, Warrington and Halton. Your postcode is checked before payment. All deliveries are hand delivered on 1 December 2026. We will arrange delivery details with you. Please provide accurate delivery details and a phone number for arrangements. If nobody is home, we will only leave a wreath unattended if you have explicitly authorised a sheltered safe place and provided instructions. If permission is absent or the place is unsuitable, the team will contact you to arrange a handover.
Made to order & cancellation
Every wreath is made to order. After 15 November 2026, we do not offer discretionary change-of-mind refunds because materials and production have been committed to your order. If you need to cancel on or before that date, contact us with your order reference.
This cutoff does not remove any statutory cancellation right that applies to your purchase. Being made to order does not, by itself, mean an item is legally personalised. Cancellation exceptions can apply to genuinely personalised goods or goods that deteriorate rapidly. Where a statutory cancellation right applies, you may notify us within 14 days of receiving the goods and return them within a further 14 days. We will refund within 14 days of receiving the goods or evidence of return, including standard outbound delivery where applicable. For a change of mind you pay return postage, and a deduction may apply for handling beyond reasonable inspection.
To cancel, email us with your name, order reference and items. You may use: “I give notice that I cancel my purchase of [items], ordered on [date], received on [date]. Name: [name]. Address: [address]. Order reference: [reference]. Date: [date].” Send this to the email or postal address above.
Collection, hand delivery & concerns
Wreaths are collected in person or hand delivered by a member of our team. We check every wreath before handover to ensure it leaves our team in perfect condition. Please inspect your wreath at collection and raise any concerns with the team then. For delivery, please contact us within 24 hours if you are unhappy, including your order reference and photographs where helpful, so we can look into it promptly.
This is a request for prompt reporting, not a deadline that removes your legal rights. If goods are faulty, damaged or not as described, we will provide the remedy required by consumer law, including appropriate return costs. Your statutory rights remain unaffected.
Privacy and resolving concerns
Our privacy policy explains how information is used. Please contact Base Collective Limited first about any concern. These terms are governed by the law of England and Wales; consumers retain any mandatory protections and rights to bring proceedings in their home jurisdiction.